Air Alphabet | Flight Booking System

Frequently Asked Questions

Cancellations

Can I cancel my booking?
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If I need to cancel my booking, will I pay a fee?
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Can I cancel or change my dates for a non-refundable booking?
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How do I know if my booking was cancelled?
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Where can I find my property's cancellation policy?
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Payment

What payment methods are accepted?
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Can I pay with a deposit, or prepayment?
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I’ve been charged. Do I need to do anything?
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Where can I see the payment policy for my booking?
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Why do I need to provide my card details?
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Booking details

How do I get more information about the room or property's facilities?
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Is it possible to get an extra bed or cot for a child?
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How can I get an invoice?
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I can't find my confirmation email. What should I do?
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Will I pay the full price for my children?
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Communications

What is the Booking Assistant?
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Where can I find the Booking Assistant?
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How can the Booking Assistant help me?
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Where does the Booking Assistant get information?
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Can I use the Booking Assistant in my language?
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Room types

What's the difference between a Double room and a Twin room?
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What do "non-refundable" and "free cancellation" mean?
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Can I request an extra bed in my room and will there be extra costs?
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Is it possible to get an extra bed or cot for a child?
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Pricing

Is breakfast included in the price?
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What does the price include?
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Are taxes included in the price?
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Do I pay a reservation fee to Tripstar.com?
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Credit cards

Can I use a debit card to complete my reservation?
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Can I make a reservation without a credit card?
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Why do I need to give my credit card details?
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Can I make a reservation for myself using someone else’s credit card?
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Security and awareness

What is social engineering?
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How can I avoid social engineering attempts?
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I was recently asked to pay using my gift card over the phone. Is that okay?
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I think I have been the victim of a scam. What should I do?
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Frequently Asked Questions

Cancellations

Payment

Booking details

Communications

Room types

Pricing

Credit cards

Security and awareness

Couldn't Find a Solution?

Company

Other Services

Other Links

We Accept

How Can We Help You Today?

Frequently Asked Questions

Cancellations

Payment

Booking details

Communications

Room types

Pricing

Credit cards

Security and awareness

Couldn't Find a Solution?

Company

Other Services

Other Links

We Accept